What are the responsibilities and job description for the Customer Service Representative position at Beaver Steel Services, Inc?
Description:
Beaver Steel, a leading metal fabrication company based in Carnegie, PA, is seeking a diligent and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for managing customer inquiries, processing orders, and providing exceptional support to ensure customer satisfaction. This role will primarily involve office and administrative tasks, including communication via email, the ERP system (JobBoss), and phone calls with customers.
Job Description:
The Customer Service Representative will be accountable for the management and coordination of Sales Administrative functions including Order Entry, Quoting, Customer Discovery, Account Management, Issue Resolution, Part Tracking, Report Generation, Profitability Analysis, and Strategic Inventory Management.
The Customer Service Representative will report to the CM Sales Manager and work closely with other Sales, Engineering, Production, and Supply Chain Department members.
Responsibilities:
Requirements:
- Communication skills to facilitate customer needs through working with other departments
- Strong attend to detail
- Proficient in Microsoft Excel, Outlook, and all other Office Suite applications
- Understanding of Manufacturing parts and drawings (or willingness to learn)
- Positive attitude
**Benefits:**
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for career growth and professional development within a dynamic and growing company.
Join Beaver Steel and become an integral part of our dedicated team, committed to delivering quality products and exceptional service to our valued customers. Apply now to start your rewarding career in customer service with Beaver Steel!
