IT Support Specialist

Description

• Are you an IT Support Specialist with 1-3 years of experience in a manufacturing environment?
• Are you seeking to grow further in an established international organization who is expanding their business within North America?
• Are you looking for an employee centric work environment with high ethical standards and great benefits

If your answer is "yes", this might be the opportunity for you!

Due to growth in the North American Operations at Beckers we are seeking a confident individual to join the team as our IT Support Specialist in Elk Grove Village, IL

Who are we?

Beckers is an $800 million revenue “family-owned” established global industrial coatings company with our North American headquarters located in Elk Grove Village, IL. With 150 years of history, 1,800 devoted employees, 23 production sites in 18 countries we are expanding our operations and seeking team members to help support our growth and mission as we become one of the largest steel coatings manufacturer in the United States. Part of our vision is to also become the world’s most sustainable coatings company. We are convinced we will get there, thanks to the passion, devotion and determination of our global workforce. To learn more about us, please visit https://www.beckers-group.com/en/about-us.

What’s in it for me?

• BC/BS Health Insurance (PPO & HMO)
• Dental and Vision through Guardian
• STD, LTD and Life benefits• Generous Vacation and Sick time available
• Participation in 401(k) plan with company match
• EAP (Employee Assistance Program)
• Health Club partial annual reimbursement available

Position Overview

Beckers is an $800 million revenue global industrial coatings company whose North American headquarters is in Elk Grove Village, IL. Reporting to the Information Technology Manager for USA, the Information Technology Support Specialist will provide technical assistance to our staff. In this role, their duties will include ensuring optimal use of Beckers’ hardware and software technologies, enhancing system performance, and securing data. They will also be required to advise on information technology equipment upgrades. The Information Technology Support Specialist will support all North American sites, currently in Elk Grove Village, IL and Fontana CA.

Essential Duties are those that are critical, integral, necessary, crucial, primary, and/or fundamental. These essential functions are the basic job duties that an employee must be able to perform.

• Provide customer service and technical support to end-users for hardware and software
• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary. May monitor infrastructure issues and resolve or escalate to higher levels of support
• Provide guidance and explain policies and procedures to end-users
• Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution
• Assist in the set-up of new equipment and devices and train customers on new devices and technologies
• Install software on new or existing devices, in accordance with standard procedures and assist users in obtaining access to systems
• Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
• Assist with preventative maintenance within specified guidelines and procedures
• Implement security policies and protocols of the company
• Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current
• Review and evaluate new hardware and software products; recommend the implementation of new products
• Replace equipment that has reached the end of its warranty or lifecycle, assist in tracking and maintaining hardware and software inventory; interact with vendors

Required Knowledge, Skills & Abilities

• An Associate Degree.
• 2-3 years of experience performing information technology support.
• Exceptional ability to provide technical support and resolve queries.
• Moderate knowledge of computer hardware, software, and networks.
• Ability to determine information technology needs and train end-users.
• Experience with help desk software such as ServiceDesk or Freshdesk
• Exceptional interpersonal and communication skills.

Preferred skills & experience:

• Bachelor’s degree
• Certifications demonstrating continual skill development

Required Behaviors:

• Working independently
• Involvement / motivation
• Exhibit Beckers values (Teamwork, Shape and Adapt, Customer Focus,
• Attention to accuracy and detail
• Interpret results of analyses to the appropriate level of the recipient
• Clear oral and written communication

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder may differ time to time from those outlined in the job description and required training for these other duties will be provided before task is assigned.