What are the responsibilities and job description for the Assistant Property Manager (Cleveland, OH) position at Bedrock?
About Bedrock
Bedrock is a full-service real estate firm specializing in innovative city-building strategies, reaching far beyond the boundaries of bricks and mortar. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $5.6 billion to acquiring and developing more than 100 properties in Detroit and Cleveland, including landmark developments at the Hudson’s Site, the Book Tower restoration, City Modern and the May Company Building. Bedrock’s portfolio totals more than 22 million square feet of office, retail and residential space within new construction and adaptive reuse projects.
For more information on Bedrock’s projects, visit bedrockdetroit.com or engage with us on Facebook, Instagram, Twitter and LinkedIn.
Job Summary
The Assistant Property Manager supports the property management teams with building condition inspections, vendor over site, and administration of policies and procedures to efficiently manage the operations of the buildings.
The Assistant Property Manager has duties and responsibilities in the areas of property management and administration, along with vendor contracts and tenant relations. This position works closely with internal and external partners in Leasing, Accounting, and Tenant Services and to clarify vendor requirements, and support tenant special events. Primary responsibilities include ensuring the property and common areas are maintained to Bedrock standard.
Responsibilities
- General Administration
- Assist with developing and documenting property management procedures
- Maintain accurate Tenant, Vendor and Building records
- Maintain and update the shared database for vendors and tenants
- Communicate effectively with staff members, tenants, vendors, contractors, government offices, property management and senior management staff
Property Administration
- Manage all building work activity – oversee access and enforce all scheduling with construction, outside vendors & on-site team to insure normal operations during building hours
- Assist in the day-to-day operational management of buildings and grounds
- Physically inspect and document inspections of buildings within the portfolio on a daily basis and report any maintenance and repairs needed to property management teams
- Coordinate service agreements and select contractors and suppliers
- Research and prepare RFPs, and bid comparisons
- Review and respond to all property inspections
- Assist in overseeing all maintenance team members
Leasing and Lease Administration
- Assist with administration of tenant leases in compliance with lease provisions
- Follow up and report on rent delinquencies for specific tenants as required
Tenant Relations
- Provide and develop excellent working relationships with all tenants
- Ensure that tenant inquires and complaints are timely and satisfactorily addressed and then followed up
- Work closely with internal partners in Tenant Experience to support special events for tenants
Qualifications
- Minimum of 1 - 3 years of experience in Property Management required, degree preferred
- Real Estate Salesperson License
- Some working knowledge of building systems, equipment and design
- Excellent written and verbal communication skills and relationship building skills
- Ability to work independently and handle multiple projects and tasks
- Strong attention to detail and accuracy
- Customer service focused and able to respond appropriately to all tenant inquiries
- Must have proactive attitude for taking on new projects, coming up with innovative ideas, and designing better processes
- Excellent follow-through in managing tenant issues and administering supervisory responsibilities
- Demonstrate an ability to support and contribute to the team
- Proficient in Microsoft - Excel, Outlook, and Word software packages
- Familiarity with Yardi or similar property management software
Cultural Competencies
- Modest and Secure
- Independently Driven
- Intelligently Collaborative
- Never Satisfied
- Relentless Commitment to Service
Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.
