What are the responsibilities and job description for the Scheduling Coordinator position at Behavior Genius?
About Behavior Genius
At Behavior Genius, we provide a wide variety of supportive services for individuals with special needs. We provide direct behavioral treatment across home, school, center, and community environments all throughout the Southern California Inland Empire and High Desert. Behavior Genius as an organization has a huge heart for people.
Our commitment to delivering direct services that are individualized, goal-oriented, and data-driven. Our ultimate goal is to work collaboratively with our clients to help each individual achieve more. YOU can be a part of this change! By joining our team, you'll directly impact the lives of the people we serve.
WHAT YOU’LL DO
The Scheduling Coordinator is responsible for providing services that support multiple functions in the Scheduling Department. The Scheduling Coordinator will be in charge of the organization's staffing of clients, status of clients, transitions of caseloads, and auditing job caseloads of the Scheduling Assistants. The Scheduling Coordinator will be in charge of streamlining communication to all departments and parties, where necessary. The Scheduling Coordinator will be responsible for engaging with our clients and caregivers to discuss staffing inquiries, staffing options, and escalating concerns, if applicable.
All staff must demonstrate the legal right to work in the United States. All applicants offered a role must also pass a background check.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodations while seeking employment, please email careers@behaviorgenius.com or call (909) 749-5204 x 120 with the nature of your request.
At Behavior Genius, we provide a wide variety of supportive services for individuals with special needs. We provide direct behavioral treatment across home, school, center, and community environments all throughout the Southern California Inland Empire and High Desert. Behavior Genius as an organization has a huge heart for people.
Our commitment to delivering direct services that are individualized, goal-oriented, and data-driven. Our ultimate goal is to work collaboratively with our clients to help each individual achieve more. YOU can be a part of this change! By joining our team, you'll directly impact the lives of the people we serve.
WHAT YOU’LL DO
The Scheduling Coordinator is responsible for providing services that support multiple functions in the Scheduling Department. The Scheduling Coordinator will be in charge of the organization's staffing of clients, status of clients, transitions of caseloads, and auditing job caseloads of the Scheduling Assistants. The Scheduling Coordinator will be in charge of streamlining communication to all departments and parties, where necessary. The Scheduling Coordinator will be responsible for engaging with our clients and caregivers to discuss staffing inquiries, staffing options, and escalating concerns, if applicable.
Duties Responsibilities:
- Communicating with families and staff re: all staffing inquires, concerns, and plan of actions, while inhibiting elevated customer service
- Responsible for the management of all pending, restaff, underserved, and hold clients; staffing within required timelines
- Responsible for effective communication with families and clinical team re: any client status changes, schedule changes
- Managing EE unmaxed report by daily updates of BT availability and staffing
- Ongoing collaboration with the Recruiting Department on staffing needs by utilizing Recruiting Dashboard and providing daily updates, if applicable
- Daily audit of staffing labels within Rethink and update to reflect accuracy
- Responsible for New Hire Training calendars, managing assistants on shadow scheduling and edits as needed
- Facilitate 1:1 weekly meetings with Scheduling Assistants
- Gathering all departmental data as required by the Scheduling Manager
- Perform other duties as assigned.
- BHCOE Accreditation: This recognition highlights our dedication to continuous improvement in applied behavior analysis. BHCOE Accreditation is a trusted source that recognizes top-performing behavioral health providers for clinical quality, consumer satisfaction, and staff qualifications. Read more here.
- Our Community! Behavior Genius is committed to building a culture of inclusivity, belonging, and friendships for all of our staff.
- Our Team! The ultimate win for any company is to create a safe and empowering workplace that raises empowered people. We will continue to raise the bar in the name of diversity for our staff and for the families that we serve.
- Our Environment! We celebrate success and believe in transparency and teamwork to get us there. Learn more here or check out our Great Places to Work Certification.
- Great benefits: Vacation, Paid Holidays, Paid Sick Leave; medical, dental, vision, pet insurance, and other ancillary lines (life insurance, short-term disability, cancer, accident insurance, etc.); 401(k) with match;. We’ve got your back so you can live your best life.
- Professional Development: Gallup Strengths Coaching is a program that focuses on doing what you naturally do best and navigating your strengths in the workplace. Learn more here.
- Our Values: Mission-focused, people-obsessed, strengths-based, and results-driven.
All staff must demonstrate the legal right to work in the United States. All applicants offered a role must also pass a background check.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodations while seeking employment, please email careers@behaviorgenius.com or call (909) 749-5204 x 120 with the nature of your request.
