What are the responsibilities and job description for the Patient Service Representative position at Beittel-Becker Pediatric Associates?
Patient Services Representative
The patient service representative will work as part of a team in a pediatric medical office to provide exceptional service to our patients.
The responsibilities of this job include, but are not limited to, the following:
- Answering all incoming calls and distributing important messages in a timely manner
- Scheduling acute and wellness visits
- Assisting with patient registration and check-in/discharge procedures
- Verifying patient demographic, health, pharmacy, and insurance information
- Collecting monies owed (copays, past due balances, etc.)
- Processing Medicaid eligibility & PCP reports
- Referring patient questions to appropriate staff
- Scanning of healthcare documents and attaching to appropriate patient records in our EMR system
- Respectfully handling nurse and physician requests in a timely manner
- Provide positive and friendly service in all patient interactions
- Performing other duties as required and assigned
Minimum Required Qualifications:
- Must be 18 years of age or older
- High School diploma or GED
- Basic typing skills
- Ability to prioritize and multitask
- Willing to maintain a flexible schedule and pickup shifts when staffing issues arise
Preferred Qualifications:
- 1 year of EMR Systems
- 1 year of customer service experience
- 1 year of physician office experience
Other Requirements:
- Adheres to company policies and procedures
- Demonstrates a strong commitment to the mission and values of the practice
Job Details: Day shift 8am-5pm. Evening shift 12-8 pm. Saturday 8am-12pm. Part-Time 20-28 hours per week, 1 evening shift per week, and every 3rd-4th Saturday morning.
Job Type: Part-time
Pay: $16.00 - $21.00 per hour
Benefits:
- 401(k)
- Paid time off
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Rotating shift
- Rotating weekends
Ability to commute/relocate:
- Lancaster, PA 17603: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $16 - $21