Store Manager

About us

Bella Cosa Jewelers is a family owned and operated luxury jeweler servicing the community for 25 years. We are the kind of jewelry store with friendly, personalized customer care and services you do not find in large chains.

Bella Cosa Jewelers is proud to handle all of our jewelry design and manufacturing in-house, creating a long-lasting reputation of quality and service combined with a local, personal touch. Bella Cosa Jewelers supports the community and is committed to giving back through charitable donations and partnerships with local organizations to make a meaningful difference in the lives of those around us.

Our talented team of jewelry sales professionals, jewelers, and employees are professional, customer-focused and collaborative.

Store Manager-Wilmette IL

Bella Cosa Jewelers is growing our Wilmette team and seeking a dynamic and experienced Store Manager with a proven record of coaching and developing fine jewelry sales teams to drive growth while maintaining the highest standards of client service and brand representation. This key position will give you the opportunity to showcase your leadership skills and passion for fine jewelry sales in a beautiful retail environment.

The Store Manager plays a pivotal role in cultivating relationships with clients, providing expert guidance on our bridal and fine jewelry brands, and ensuring an exceptional shopping experience.

The ideal candidate will possess a passion for luxury jewelry, exceptional sales leadership skills and a proven track record of achieving and exceeding sales targets in a fine jewelry retail environment.

Responsibilities:

• Sales Leadership: Lead and motivate a team of fine jewelry sales consultants to achieve individual and store sales goals. Provide ongoing coaching, training and development to ensure team members deliver exceptional client service.
• Customer Experience: Create a welcoming and luxurious environment for clients ensuring an outstanding shopping experience. Cultivate strong relationships with clients, providing personalized and expert guidance on fine jewelry and bridal brands.
• Product Knowledge: Maintain a deep understanding of our fine jewelry and bridal collections, including materials, craftsmanship, and design trends. Educate sales team on product features and benefits to enhance their ability to engage with customers and drive sales.
• Operational Excellence: Ensure compliance with company policies and procedures including security protocols, cash handling and inventory management. Collaborate with store owner to address any operational issues and implement solutions for continuous improvement.
• Vendor Relationships: Develop and maintain strong relationships with fine jewelry vendors and suppliers.

Requirements:

• Bachelor’s Degree.
• GIA/AJP certification.
• Proven track record of leading, coaching and developing a fine jewelry sales team to meet or exceed sales goals.
• Exceptional communication skills.
• Extensive knowledge of diamonds, gemstones and luxury watches.
• Experienced in selling luxury fine jewelry, high-end watch and bridal brands such as Tacori, Verragio, Hearts on Fire.
• Experience with Edge POS system preferred.
• Strong organizational and follow-up skills.
• Must be able to work Saturdays and extended hours during holiday season.

Benefits:

• 401(k) with company match
• Medical, Dental and Vision insurance
• Employee discount
• Paid time off
• Life Insurance
• Short-term Disability Insurance
• On-going training and development