What are the responsibilities and job description for the Customer Support Assistant position at BeloForm Craft?
Company Description
About Us:
Beloform is a leading provider of innovative customer service solutions, dedicated to delivering high-quality support to our clients. We take pride in offering personalized and efficient solutions that meet our clients' needs while maintaining exceptional service standards. Our team is driven by a commitment to excellence, and we continually strive to enhance our business practices through forward-thinking solutions and a strong focus on customer satisfaction.
Job Description
Job Description:
We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Support Assistant. In this role, you will play a key part in ensuring that our clients receive timely and effective support. You will manage customer inquiries, resolve issues, and provide essential administrative assistance to ensure smooth operations within the customer support department.
Responsibilities:
Skills & Qualifications:
Benefits:
About Us:
Beloform is a leading provider of innovative customer service solutions, dedicated to delivering high-quality support to our clients. We take pride in offering personalized and efficient solutions that meet our clients' needs while maintaining exceptional service standards. Our team is driven by a commitment to excellence, and we continually strive to enhance our business practices through forward-thinking solutions and a strong focus on customer satisfaction.
Job Description
Job Description:
We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Support Assistant. In this role, you will play a key part in ensuring that our clients receive timely and effective support. You will manage customer inquiries, resolve issues, and provide essential administrative assistance to ensure smooth operations within the customer support department.
Responsibilities:
- Provide exceptional customer service via phone, email, and live chat
- Assist customers with product inquiries, troubleshooting, and resolving technical issues
- Process orders, returns, and exchanges in a timely and accurate manner
- Maintain detailed records of customer interactions and transactions
- Collaborate with other departments to address and resolve customer concerns
- Identify and escalate priority issues to the appropriate team members
- Ensure customer satisfaction through proactive and efficient problem-solving
- Assist with maintaining customer support documentation and knowledge base
Skills & Qualifications:
- Proven experience in customer support or a similar role
- Strong problem-solving and troubleshooting abilities
- Excellent communication skills, both written and verbal
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in Microsoft Office Suite and customer support software
- Strong attention to detail and organizational skills
- A customer-first mindset with a focus on delivering exceptional service
- High school diploma or equivalent required; a degree in a related field is a plus
Benefits:
- Competitive salary
- Opportunities for career growth and advancement
- Health and wellness benefits
- Paid time off and holidays
- A supportive and collaborative work environment
