What are the responsibilities and job description for the Customer Support Assistant position at Captura Hall?
Company Description
About Us
Captura Hall is a dynamic and fast-growing company dedicated to delivering innovative marketing solutions for businesses across various industries. Our team is committed to excellence, creativity, and professional development, providing a collaborative work environment where talent thrives.
Job Description
Job Description:
As a Customer Support Assistant at Captura Hall, you will play a vital role in ensuring our customers receive top-quality support and assistance. You will be the first point of contact for customer inquiries, offering solutions and guiding them through their queries in a timely and professional manner.
Responsibilities:
Skills and Qualifications:
Benefits:
About Us
Captura Hall is a dynamic and fast-growing company dedicated to delivering innovative marketing solutions for businesses across various industries. Our team is committed to excellence, creativity, and professional development, providing a collaborative work environment where talent thrives.
Job Description
Job Description:
As a Customer Support Assistant at Captura Hall, you will play a vital role in ensuring our customers receive top-quality support and assistance. You will be the first point of contact for customer inquiries, offering solutions and guiding them through their queries in a timely and professional manner.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a friendly and professional manner
- Resolve customer complaints, issues, and questions effectively and efficiently
- Provide detailed product and service information to customers
- Process orders, returns, and exchanges as needed
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to resolve complex issues
- Stay up-to-date with product knowledge and company policies
- Assist in the improvement of customer service processes
Skills and Qualifications:
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities and attention to detail
- Ability to remain calm and professional in high-pressure situations
- Previous experience in customer support or a related field is a plus
- Proficient in using customer service software and office applications
- Strong organizational skills and time management
Benefits:
- Competitive salary
- Opportunities for career growth and advancement within the company
- Comprehensive training and development programs
- Health insurance benefits
- Paid time off and holidays
