What are the responsibilities and job description for the Customer Support Assistant position at Sphirea Plus?
Company Description
About Us
At Sphirea Plus, we specialize in delivering unforgettable event experiences, from corporate functions to exclusive private gatherings. Our mission is to exceed client expectations through meticulous planning, innovation, and seamless execution. Based in Atlanta, we take pride in fostering a culture of excellence, professionalism, and growth.
Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Atlanta, GA. The ideal candidate will serve as the first point of contact for customer inquiries, assisting clients with product and service-related questions, and ensuring a smooth and professional customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong customer-oriented mindset.
Responsibilities
Qualifications
Benefits
About Us
At Sphirea Plus, we specialize in delivering unforgettable event experiences, from corporate functions to exclusive private gatherings. Our mission is to exceed client expectations through meticulous planning, innovation, and seamless execution. Based in Atlanta, we take pride in fostering a culture of excellence, professionalism, and growth.
Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Atlanta, GA. The ideal candidate will serve as the first point of contact for customer inquiries, assisting clients with product and service-related questions, and ensuring a smooth and professional customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong customer-oriented mindset.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Resolve product or service issues by clarifying the customer's complaint and determining the best solution
- Document customer interactions and maintain accurate records
- Collaborate with internal departments to ensure efficient problem resolution
- Follow up with customers to ensure satisfaction and maintain ongoing relationships
- Provide general administrative support to the customer service team
- Assist in identifying trends in customer feedback and suggest process improvements
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred)
- Proven experience in a customer service or support role
- Strong verbal and written communication skills
- Ability to multitask, prioritize, and manage time effectively
- Comfortable using customer service software and Microsoft Office Suite
- A positive attitude and a proactive approach to problem-solving
Benefits
- Competitive salary: $68,000 - $72,000 per year
- Growth opportunities within the company
- Professional development and training programs
- Supportive team environment
- Paid time off and holidays
- Health, dental, and vision insurance
Salary : $68,000 - $72,000
