Director of Rooms

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

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Location Description

Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals.

Overview

We are looking for a Director of Rooms to supervise all rooms departments to include the front office, reservations, pbx, adventure center, security, housekeeping and spa to ensure their standards of operation are maintained and are working in harmony and at a profit.

This Position Will

• Oversee the Rooms operations to lead the team in helping guests discover their Jackson experience.
• Be the leader of the Service Culture
• Be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, develop 30-60-90-day forecasts, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
• Develop and mentor a leadership team.
• Ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
• Lead the team to ensure revenue maximization and accurate forecasting of occupancy.
• Develop and participate in Revenue Optimization meetings, track historical data.
• Participate as a member of the Leadership team.
• Lead by example to ensure all guest and team interactions are managed in a professional manner.
• Provide exceptional customer service by being engaging and taking sincere interest, review and maintain guest comment card satisfaction scores.
• Help to resolve problems and “WOW” guests through recovery when things are not quite right.
• Work closely with the hotel teams to communicate and coordinate the day.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Formulate and implement policies for the division.
• Serve as the Manager on Duty when requested.
• Member of the Emergency Response Team
• Additional duties as requested.
  
  

Qualifications

Three years in the Rooms Department with Two years as a Department Head.

Must be service oriented.

Ability to interact well with others.

Ability to communicate well with others.

Conflict management resolution, listening and empathy skills