What are the responsibilities and job description for the Sales Operations Director position at Benefitfocus?

Welcome to the video-first world

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers and what 1,200 people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest-growing company in the world. We’ve raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google, and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

About the role...

Synthesia is looking for a Sales Operations Director to join our Revenue Operations team and focus on driving efficient sales performance. Reporting to the Head of Revenue Operations, the Sales Operations Director will partner closely with our CRO and VP of Sales and work closely with our Sales leadership to identify bottlenecks and inefficiencies in the sales process, drive operational excellence across the sales organization, and unlock data-driven insights to help us continually improve. This is an exciting opportunity for someone who is technically strong and detail-oriented, with experience leading a Sales Ops function within a fast-growing SaaS environment.

What you will be doing…

Team Management

Managing a growing and distributed team of Sales and Revenue Operations professionals supporting a sales organization operating globally.
Ensuring Sales leaders and reps have adequate operational coverage; that Sales ops is adequately staffed and skilled; and providing coaching and development plans for direct reports.

Sales Operations

Working with the sales leadership to plot, implement and optimize sales processes and journeys.

Improve sales capability and effectiveness by delivering visibility into business performance, through BI and exploratory analytics.

Drive pipeline visibility and accuracy, implementing best practices to improve data quality and accuracy.

Gather requirements and project manage changes to our processes and sales technology that result in improvements to sales productivity or efficiency.

Working closely with the Sales Enablement function to ensure new hires are onboarded effectively and pushed to productivity quickly.

Support the annual strategic planning process through data-driven recommendations for quota assignments, territory assignments, as well as capacity and revenue planning.

Coordinate key initiatives and projects, working alongside stakeholders from Finance, Marketing, Customer Success, Sales Enablement, and Product.

Supporting on deal desk initiatives, including structuring deals, assisting on quote generation and broadly supporting the deal closure process.

We’d love to hear from you if you bring…

5 years in a Revenue / Sales Operations role at a fast-growing SaaS business, with direct experience of recruiting, development and coaching Ops people and driving operational excellence.

Strong previous experience as an individual contributor in a similar business; you know what it's like to do the job!

Experience with our sales tech stack - Salesforce, Outreach, Snowflake, Everstage, and Census - and other tools within the SaaS ecosystem.

Strong experience with core sales business processes, including pipeline management, forecasting, capacity, territory and quota planning.

Experience working with a variety of senior stakeholders at C-Suite, VP, and Senior Leader level.

A high technical benchmark : we’re looking for someone who can demonstrate technical leadership. In particular, analytical skills, including SQL and the ability to comfortably structure and analyze data, are important.

Able to translate business challenges into technology / process-led solutions.

An ability to work autonomously; you’re self-sufficient and able to make low- and medium-risk decisions.

Benefits

A competitive salary stock options in our fast-growing Series C startup.

Hybrid working environment.

100% Medical, Dental & Vision.

401k Plan.

Paid parental leave.

25 days of annual leave Public holidays paid sick leave.

Fun culture with regular socials and company retreats.

A generous referral scheme.

A brand new computer monitor.

Salary : ~$200k depending on experience level

Location : New York City - Nomad District OR Eastern Time Zone Remote

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Salary : $200,000

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What are the responsibilities and job description for the Sales Operations Director position at Benefitfocus?

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