Ortho Self-Pay Specialist

Overview:
Ortho Self-Pay Specialist - Benevis LLC - Atlanta, GA

Reports to: Patient Financial Services Manager

Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 3000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you.

We are actively seeking an Ortho Self-Pay Specialist to join our team. As an Ortho Self-Pay Specialist, you will assist patients with billing statements, Ortho contracts, refund requests, payments, and any other financial account questions or concerns they may have. You will support our mission to providing excellent dental care in the community and help us create a world of healthy happy smiles. Join a team that believes in teamwork and truly cares about their patients. Find your opportunity to make an impact:
Responsibilities:
ESSENTIAL JOB FUNCTIONS

• Address patient concerns by answering and responding to incoming calls in a timely manner.
• Take Patient Payments
• Set up payment arrangements.
• Assist patients with unresolved balances.
• Patients, the offices and support services
• Collecting estimated liabilities from patients.
• Demonstrate working knowledge of the Ortho Revenue Cycle Process, Compliance, and Federal Regulations.
• Verify, collect and update patient demographics, insurance coverages and payment information.
• Ability to organize and prioritize multiple assignments.
• Ability to assist office with patient contract concerns/audits.
• Keep an open line of communication with manager.
• Complete weekly workflow assignments.
• Responsible for answering inquiries from the field offices and interoffice departments within Ortho Revenue Cycle.
• Fully Remote Position 7:30-4pm M-F w/4 week virtual training hours 8am-4:30pm M-F

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Qualifications:
Knowledge, Skills, Abilities and Personal Characteristics

• Graduation from an accredited high school or GED equivalent
• High focus on customer service and satisfaction
• Must enjoy working in a fast pace environment
• Compassion and high level of service for our staff and clients, internal and external
• Integrity, always doing the right thing
• Strong interpersonal and communication skills
• Attention to detail
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
• High degree of initiative, accountability and independent judgment
• Professional manner and appearance always.
• Computer skills: Microsoft Office programs
• Customer Focused
• Drive Results
• Instills Trust
Bilingual preferred but not required

We Offer:

• Competitive compensation
Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.