What are the responsibilities and job description for the Customer Service Representative - Plumbing Expert position at Benjamin Franklin Plumbing?
As a customer service representative for Benjamin Franklin Plumbing, you will be the first point of contact for our clients.
About Our Company
We are a leading provider of plumbing services in [region]. Our team of experts is dedicated to providing top-notch service and ensuring customer satisfaction.
Job Description
This role involves answering incoming calls, dispatching service teams, and maintaining accurate records. You will work closely with our call center manager to ensure seamless communication with clients.
Key Responsibilities
- Answer and respond to client inquiries in a professional and courteous manner
- Dispatch service technicians to scheduled appointments and emergencies
- Maintain accurate records of client interactions and service history
Requirements
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Basic computer knowledge and proficiency in software applications
Benefits
- A competitive salary and bonus structure
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
