What are the responsibilities and job description for the Service Experience Coordinator position at Benjamin Franklin Plumbing?
Client Focus
Our Client Care Representatives are dedicated to delivering exceptional customer experiences through prompt responses, clear communication, and proactive issue resolution. By understanding the importance of first impressions, our representatives strive to build long-lasting relationships with clients, ensuring their satisfaction and loyalty.
Essential Responsibilities
Requirements
Career Development
We are committed to supporting your career growth through comprehensive training programs, flexible scheduling, and competitive pay. If you value exceptional customer service, teamwork, and continuous learning, we encourage you to join our team.
Our Client Care Representatives are dedicated to delivering exceptional customer experiences through prompt responses, clear communication, and proactive issue resolution. By understanding the importance of first impressions, our representatives strive to build long-lasting relationships with clients, ensuring their satisfaction and loyalty.
Essential Responsibilities
- Provide exceptional customer service through timely and professional responses.
- Maintain accurate records of client interactions and call outcomes.
- Collaborate with the Call Center Manager to optimize call handling procedures and improve customer satisfaction.
- Develop and implement strategies to enhance client engagement and retention.
Requirements
- A high school diploma or equivalent is required.
- Superior verbal and telephone communication skills are essential for delivering exceptional customer experiences.
- Proficiency in computer software applications is necessary for efficient task completion.
- Prior customer service experience and phone sales are highly desirable but not mandatory.
Career Development
We are committed to supporting your career growth through comprehensive training programs, flexible scheduling, and competitive pay. If you value exceptional customer service, teamwork, and continuous learning, we encourage you to join our team.
