What are the responsibilities and job description for the Service Experience Coordinator position at Pearl Autos?
Pearl is looking for highly motivated and skilled Service Consultants to join our team. This position can be very rewarding as the amount of income directly reflects on the amount of resolved concerns. PBS Systems software experience will be a huge advantage in this role.
Responsibilities
- Greet customers and assess their automotive service needs.
- Provide detailed estimates and explain services to customers.
- Coordinate with technicians to ensure timely and accurate service delivery.
- Maintain accurate records of services performed and customer interactions.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Stay updated on automotive technology and service trends to provide informed recommendations.
About us
Pearl Autos is a small business in Peotone, IL. We are agile, professional and our goal is the moment you step through our doors, you're family to us, so you can expect to be cared for as you move forward with your automotive adventures. We're here for you. Stop by to get a taste of our family-oriented, laid-back environment and we'll show you what we mean!.
Our work environment includes:
- Modern office setting
- Growth opportunities
- 2 Other Service Writers
- 1 Service Manager
- 8 Technicians
Job Type: Full-time
Pay: $52,806.00 - $85,217.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Work Location: In person
Salary : $52,806 - $85,217