What are the responsibilities and job description for the IT Support Specialist position at BEREC Bellwether Enterprise Real Estate Capital, LLC?
Summary:
The IT Support Specialist is responsible for providing tier I Service Desk support for a nationally distributed workforce of financial services professionals. As a member of the IT Operations & Infrastructure team, this role is essential in ensuring the productivity and success of our staff, assisting with business applications, hardware diagnostic support, and identifying process improvement opportunities. Successful candidates work well on a focused team of professionals, are detail- and quality-focused, communicate clearly, and generally enjoy being helpful.
Major Responsibilities:
Directly assist professional staff with computer and application issues
Identify patterns of support requests which may be indicative of systemic issues
Clearly communicate and document each support request
Participate in technology program rollouts, such as when new services and applications become available
Assist with training and implementation for new processes and technology innovations
Onboarding new hired employees
Minimum Requirements:
(experience, education, ksa)
Project management experience
Experience working in the financial services industry
Experience supporting non-technical staff with technical issues.
Experience supporting a MAC environment
Bachelor's Degree
ITIL Foundations Certifications
Confidence supporting Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and other common office applications
Ability to work multiple concurrent issues using a ticket management system
We encourage you to explore the career opportunities we have available here at BWE!