What are the responsibilities and job description for the Front Desk Administrator position at Bergen County Pickleball Club?
About us
Bergen County Pickleball Club is a premier destination for pickleball enthusiasts in the heart of Tenafly, New Jersey. Our state-of-the-art facility boasts four indoor courts, providing players with year-round access to this fast-growing and exciting sport. Our club not only offers a fantastic playing experience but also provides a welcoming and vibrant atmosphere for both beginners and seasoned pickleball players. Our lounge area is the perfect place to relax, socialize, and meet fellow players. We offer comfortable seating, refreshments, and a space to unwind between matches. In addition to the courts and lounge area, we understand the importance of player well-being. That's why we've dedicated a recovery zone within our facility. This area is equipped to help players recuperate and rejuvenate after intense games. At the Bergen County Pickleball Club, we're more than just a sports facility – we're a community. We host regular events, clinics, and tournaments to foster camaraderie among players. Experience the joy of pickleball with us today!
Job Summary: As a Pickleball Front Desk Administrator, you will be the first point of contact for players and visitors to Bergen County Pickleball Club. Your primary responsibilities will include managing customer inquiries, facilitating reservations, handling payments, and ensuring that the facility runs efficiently. Your friendly and professional demeanor will contribute to a positive and welcoming atmosphere for all patrons.
Responsibilities:
The specific job requirements for a front desk position at a pickleball indoor court facility may vary, but typically include:
1. Customer Service Skills: Strong interpersonal and communication skills to interact with players and guests.
2. Knowledge of Pickleball (Preferred but not required): Understanding the rules and basics of pickleball is important for answering player inquiries.
3. Computer Skills: Proficiency in using booking software, scheduling, and handling payments on our user friendly booking system
5. Organization: Keeping track of court reservations and player sign-ins.
6. Problem-Solving: Being able to handle customer complaints or issues in a professional manner.
7. Multitasking: Managing multiple tasks, including answering phones, greeting guests, and handling inquiries simultaneously.
8. Availability: Willingness to work flexible hours, including evenings and weekends, which are peak playing times.
Requirements:
- Previous experience in Customer Service
- Excellent organizational and multitasking skills
- Strong communication and interpersonal skills
- Customer-oriented approach with a positive attitude
If you are a detail-oriented individual with excellent organizational skills and enjoy providing exceptional customer service, we would love to have you join our team as a Front Desk Administrator.
Job Types: Full-time, Part-time
Benefits:
- Employee discount
Schedule:
- Day shift
- Every weekend
- Monday to Friday
- Night shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
