What are the responsibilities and job description for the Support Services Associate position at Berkley?
Company Details
We’re a member company of W. R. Berkley Corporation, an A. M. Best A rated Fortune 500 holding company. Berkley is comprised of individual operating units that serve a defined insurance market segment. Berkley Risk is focused on providing self-insured entities program administration services and insurance operations which can include taking or sharing risk using Berkley paper. This capability allows us to customize both an insurance company option and a purely administrative option for our customers.
Responsibilities
This position provides a variety of office support functions for multiple W. R. Berkley companies. Experience with imaging software, MS Outlook, medical billing and/or Worker’s Compensation a plus.
- Monitor, prioritize, and index incoming claim documents using scanning/indexing software
- Prepare and scan incoming claim documents
- Open, sort and distribute all incoming mail for all departments
- Identify and distribute specialty mail on a priority basis
- Sort, weigh, batch and postage all outgoing mail pieces
- Research and document claims using PC
- Print and sort checks, prepare for mailing
- Vendor payment and data entry
- Provide copy services support for all departments
- Act as chat-bot agent, providing service/support to medical providers and injured workers
- Monitor and handle incoming and outgoing faxes for all departments
- Monitor and handle incoming email to general company/claims department inboxes
- Provide back-up coverage and assistance within department
- Assume back-up receptionist duties; answering switchboard, directing calls, greeting visitors
May perform other functions as assigned
Qualifications
- Minimum of twelve months of office experience
- Intermediate PC skills and a working knowledge in a Windows environment
- Self-motivated fast learner who is detail oriented with the ability to prioritize multiple tasks
- Good organizational skills and ability to meet and exceed production metrics
- Effective communication skills with customer service orientation
- Ability to operate fax, copier, scanning and mailroom equipment
- Ability to type 40 wpm with 96% accuracy
- 10-key by touch
- Accurate alphabetical and numerical filing ability
Education
High school degree or GED
Additional Requirements
The Company is an equal employment opportunity employer We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. https://www.berkleyrisk.com/
