Customer Experience Specialist (Anticipated Position)

Summary of position:
To assist with Customer support department in the PA Professional Development/Workforce Registry based on established policies and procedures. In addition to working with the Registry Manager, the associate will work closely with the Professional Development Manager and Director of Programs.

Job Responsibilities (see attached job description for additional details):

• Respond to calls and email ticketing system in a timely fashion.
• Log the queries of customers and assign tickets to other support staff.
• Analyze call logs in order to discover any underlying issues or trends.
• Diagnose and solve hardware or software faults.

Qualifications:

• Associate’s degree preferred with one (1) year of experience in customer service/technical support.
• Bilingual/Spanish speaking preferred.
• Ability to provide exemplary customer support.
• Strong organization and time management skills.
• An ability to assess each customer’s IT knowledge level.

Schedule:
Full-time, 37.5 hours/week, 12 months/year

Salary:
Beginning at $48,091.05/year (based on education and experience).
Established by the Intermediate Unit Board of Directors per the Compensation and Benefits Plan for PA Key, Classification – Administrative Specialist.