Medical Patient Collections Specialist

About Berman Skin Institute (BSI) Founded a quarter century ago by David Berman, MD, a board-certified dermatologist, BSI’s mission is to blend state-of-the-art medical technology and research with a dedication to patient welfare and healing to provide patients with the best possible dermatologic care.  Berman Skin Institute is a group of dermatology clinics with eleven medical clinic locations across Northern California, including Los Altos, Cameron Park, Fremont, Placerville, Pleasanton, Roseville, Sacramento, San Francisco, Tracy, Walnut Creek and Yuba City.  With a well-established and diverse patient population, BSI has a set of broad and comprehensive service offerings, including medical and surgical dermatology, including treatment for acne, moles, allergic skin reactions, autoimmune diseases, skin infections, Mohs skin cancer surgery, cosmetic dermatology (including laser treatment of unwanted hair, sun damage and wrinkled skin, unwanted tattoos, red or brown discoloration of the skin, varicose/spider veins of the legs and face, etc), skin care products and medi-spa/aesthetician treatments such as  chemical peels, microdermabrasion,  and HydraFacials.  BSI is one of the largest skin laser centers in the world, with over 50 lasers on site, and many other non-laser devices for skin and hair conditions, such as 4 ARTAS robots for hair transplant. 

Medical Patient Collections Specialist Job Description 

Medical Patient Collection Specialists are responsible for all functions related to the collection of payment on patient accounts. Duties are generally assigned on a primary basis, but all personnel are cross-trained and may perform functions in the various business segments.

Pay Range: 26.00/hr to 29.00/hr

Hours: 10am-6:30pm

Primary Responsibilities

• Possess excellent communication with patients regarding their financial responsibilities for services performed at BSI.
• Accurately keep patient accounts up to date by documenting all calls in a timely and prompt manner in the billing system.
• Stay informed and act confidently in understanding eligibility results to assist patients effectively.
• Create flexible and supportive payment plans that align with company guidelines.
• Take charge of managing self-pay accounts, keeping them current, and reporting their status to management.
• Lend a hand with other billing and collections tasks as needed, staying adaptable and efficient.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Minimum of 2 years of experience in medical collections.
• Solid understanding of Explanation of Benefits (EOBs), copays, coinsurance, deductibles, and denial codes.
• Strong attention to detail with the ability to prioritize tasks and work independently.
• Familiarity with Nextech is a bonus!
• Dynamic customer service skills, with a focus on a positive patient experience.
• Proficient in MS Office and comfortable navigating technology.
  
  

Additional Skills

• Skillful in diffusing tense situations and fostering a positive resolution with clients

• Adept at identifying issues and implementing timely solutions to ensure smooth operations.
• Exceptional attention to detail, with a professional, reliable, and proactive attitude.
• Strong interpersonal skills that support excellent customer service, team collaboration, and functional needs

• Effective communicator, both verbally and in writing, with fluency in English.

Benefits

Berman Skin Institute believes our people are the secret to our success, and we work to create an environment where our people are appreciated, engaged, supported and rewarded. BSI provides a competitive compensation and benefits program to attract, retain and motivate a high-performance team, with flexibility to meet the different needs of our diverse employee population.