What are the responsibilities and job description for the Inside Service Representative position at Bert Black Service Companies?
Ignite Your Career with Bert Black Service Companies!
At Bert Black Service Companies, you’re more than an employee—you’re part of a team that values growth, innovation, and excellence. We don’t just provide services; we create experiences that our customers remember, and our team thrives on making a real impact. If you’re ready to take your skills to the next level with a company that values your contributions, read on!
What’s in It for You?
Competitive Pay : $53,000 - $67,000 annually, including commission potential.
Comprehensive Benefits Package : Medical, dental, vision, 401(k) with company match, paid holidays, and PTO.
Career Growth Opportunities : We believe in promoting from within.
Exceptional Training : Learn the ropes with hands-on guidance and ongoing professional development.
Work-Life Balance : Family medical leave and an open-door policy create a culture where you’re supported at every turn.
Why You’ll Love It Here
At Bert Black Service Companies, we live by our core values—Empathy, Integrity, Respect, Accountability, and Communication. These values drive everything we do. Work in a dynamic, fast-paced environment where your ideas are valued, teamwork is celebrated, and excellence is rewarded.
Your New Role :
Step into a role where you’ll be at the heart of our operations, ensuring stellar customer experiences and efficient service delivery.
Key Responsibilities :
Be the primary point of contact for customers, ensuring exceptional service with every interaction.
Collaborate with service and repair teams to coordinate job details and timelines.
Prepare accurate and detailed estimates to guide successful project execution.
Conduct post-job evaluations, driving improvements and maintaining high customer satisfaction.
Manage customer communication, keeping them informed and resolving any concerns.
Build lasting relationships that encourage repeat business and referrals.
Partner with technicians, warehouse teams, and staff to ensure smooth operations.
Proactively address challenges to guarantee every client leaves satisfied.
Every day will present new challenges and opportunities to grow your skills and make an impact.
Hiring Expectations : Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
3 years of customer service experience in a fast-paced, team-oriented environment.
High School Diploma or GED required; Associate’s Degree preferred.
Proficiency with Microsoft Suite / Google Workspace.
Strong communication skills, both verbal and written.
Ability to multitask and meet deadlines under pressure.
Knowledge of the Central Arkansas area is a plus.
Bert Black Service Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
Salary : $53,000 - $67,000
