Recreation Attendant-Front Desk

Summary:

Under the direct supervision of the Customer Service Representative, this position facilitates front-line operations at the Berthoud Recreation Center by greeting guests and providing customer service. The Recreation Attendant- Front Desk, provides information to patrons regarding the recreation center, programs, services and events. This position must also process class and activity registrations, sell facility memberships, and schedule facility/park shelter rentals. Hours per week will consist of 10-25 hours, must be available for shifts 8am – 4:30pm, evenings from 4:30-9:15pm and be available on weekends.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The below list is intended to be illustrative of the responsibilities of the position and not all encompassing. The Town may change these duties at any time.

• Ensures a quality visit to the Berthoud Recreation Center guests by receiving and greeting individuals and professionally assisting them as needed.
• Provides quality customer service tasks for these areas as key front-line operational staff member. (Tasks to include but not limited to: guest check-in, sales, facility reservations, activity registrations, equipment checkout, answering phones, pro shop and merchandise sales.)
• Processes transactions on affiliated computerized cash register and controls daily use revenues by collecting correct fees for daily admissions, memberships, activity registrations, facility reservations, extended used passes, adult athletic fees, merchandise and pro shop.
• Prepares shift deposits and drawers at beginning/end of shift.
• Disseminates and promotes Berthoud Recreation program information; directs public to proper locations; educates users of potential opportunities and services available; provides general facility use instructions; enforces facility policy and procedure by informing guests of existing policies; observes guest use and informs supervisors of improper facility or equipment use.
• Provides clerical support by assisting with maintenance of various records and sorting/filing needs.
• Resolves administrative concerns by applying appropriate policies and procedures through positive interaction and involvement with Operations Team.
• Conduct facility tours.
• Have flexibility and be able to work holidays and weekends.
• Assist with special events.

Other Duties and Responsibilities: The below list is intended to be illustrative of additional responsibilities of the position and not all encompassing. The Town may change these duties at any time.

• To perform this job successfully, an individual should understand general office software, including word processing and spreadsheets. Also a basic understanding of registration and staff scheduling software is required.
• Perform all other duties as may be assigned

Knowledge, Skills, and Abilities: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Will have excellent customer service skills, a pleasant personality, and enjoy interacting with guests.
• Will know modern office procedures, methods and general office equipment such as: computer, copier, fax, telephone, etc.
• Will be proficient with applicable computer software applications: Word, Excel, and Outlook.
• Possess basic cash handling skills and have the ability to operate a point-of-sale system.
• Has the ability to perform multiple functions at once and the ability to handle the public in a friendly and professional manner.
• Must have the ability to communicate effectively verbally; establish and maintain working relationships with employees and the public.

Education:

• High School Diploma or Equivalent Required

Work Experience:

• 1-3 years of customer service experience required

Certificates and Licenses:

• Current certification in CPR, First Aid and AED or ability to obtain within 3 months of hire required

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May experience: extreme cold, extreme heat, humidity, wetness, noise, hazards, temperature change, atmospheric conditions, vibration.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May include: reading, climbing stairs, crouching, grasping, gripping, handling, kneeling, pinching, pulling, pushing, reaching, vision, repetitive motions, sitting, standing walking, stooping, and carrying/lifting up to 50 lbs.