What are the responsibilities and job description for the Appliance Installation and Repair Technician position at Best Buy?
Appliance Installation and Repair Technician
As a highly skilled Appliance Installation and Repair Technician, you will travel to customers' homes to diagnose, disassemble, and repair large products. Your primary goal is to provide exceptional services that exceed customer expectations and ensure orders are completed in a manner that maximizes profitability.
You will play a crucial role in providing a seamless customer experience by offering expert advice on products and services. This includes performing complex work, evaluating the severity of device issues, and de-escalating difficult client interactions as needed.
Your responsibilities will include:
- Preparing Customers' Products for Repair in the Home: You will be responsible for preparing customers' products for repair in their homes, ensuring that all necessary tools and equipment are available.
- Managing Routes, Part Orders, and Returns: You will manage routes, part orders, and returns to avoid excessive costs and losses, maintaining a high level of efficiency and productivity.
- Triage, Client Expectations, Work Orders, and Order Closure: You will perform triage, manage client expectations, keep work orders up to date, and close orders in an accurate and timely manner.
- Offering Alternative Solutions: You will offer alternative solutions when customers choose not to continue with their repair, demonstrating exceptional problem-solving skills.
- Inventory and Vehicle Maintenance: You will manage inventory and vehicle maintenance in partnership with other team members, ensuring that all necessary supplies and equipment are available.
- Providing Feedback and Training Opportunities: You will provide feedback and training opportunities to your team, promoting a culture of continuous learning and improvement.
Basic Qualifications:
- Experience with Home Theater and Appliance Products: You must have experience actively using and learning about home theater and appliance products.
- Delivery, Installation, or Repair Experience: You must have at least 6 months of experience delivering, installing, or repairing consumer electronic products.
- Customer Service or In-Home Services Experience: You must have at least 1 year of experience in a customer service or in-home services environment.
- Electronics Industry Experience: You must have at least 1 year of experience in the electronics industry.
- Flexible Schedule: You must be able to work a flexible schedule, including holidays, nights, and weekends.
- Valid Driver's License: You must have a current, valid driver's license.
- Age Requirement: You must be at least 21 years old.
- Driving Record: You must have a driving record that meets Best Buy safety standards.
- Licensing: You must acquire and maintain any state or local licensing required within 90 days of hire.
- Physical Abilities: You must be able to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help.
Preferred Qualifications:
- Customer Service Experience: You must have customer service experience, including resolution of complex issues.
What We Offer:
We are committed to helping our people thrive at work and at home. Our generous benefits include:
- Competitive Pay: We offer competitive pay to recognize your hard work and dedication.
- Employee Discount: You will receive a generous employee discount on our products and services.
- Physical and Mental Well-being Support: We offer support for your physical and mental well-being, recognizing the importance of work-life balance.
About Us:
As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring this to life every day by humanizing and personalizing tech solutions for every stage of life – in our stores, online, and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We are committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
Best Buy is an equal opportunity employer.
