What are the responsibilities and job description for the Appliance Installation and Repair Technician position at Best Buy?
About the Job
As an Appliance Installation and Repair Technician, you will travel to customers' homes to diagnose, disassemble, and repair large products. You will provide a seamless customer experience by giving advice on products and services.
Key Responsibilities:
- Prepare customers' products for repair in the home
- Manage routes, part orders, and returns to avoid excessive costs and losses
- Perform triage, manage client expectations, keep work orders up-to-date, and close orders in an accurate and timely manner
- Offer alternative solutions when customers choose not to continue with their repair
- Manage inventory and vehicle maintenance in partnership with other team members
- Provide feedback and training opportunities to your team
Requirements:
- Experience actively using and learning about home theater and appliance products
- 6 months of experience delivering, installing, or repairing consumer electronic products
- 1 year of experience in a customer service or in-home services environment
- 1 year of experience in an electronics industry
- Ability to work a flexible schedule, including holidays, nights, and weekends
- Current, valid driver's license
- Must be at least 21 years old
- Have and maintain a driving record that meets Best Buy safety standards
- Able to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help
Preferred Qualifications:
- Customer service experience, including resolution of complex issues
What We Offer:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
