What are the responsibilities and job description for the Appliance Installation and Repair Technician position at Best Buy?
About the Role
This role requires an Appliance Installation and Repair Technician to travel to customers homes, diagnose, disassemble, and repair large products. The ideal candidate will provide a seamless customer experience by offering advice on products and services.
Key Responsibilities
- Prepare customers products for repair in the home
- Manage routes, part orders and returns to avoid excessive costs and losses
- Perform triage, manage client expectations, keep work orders up to date and close orders in an accurate and timely manner
- Offer alternative solutions when customers choose not to continue with their repair
- Manage inventory and vehicle maintenance in partnership with other team members
- Provide feedback and training opportunities to your team
Requirements
- Experience actively using and learning about home theater and appliance products
- 6 months of experience delivering, installing or repairing consumer electronic products
- 1 year of experience in a customer service or in-home services environment
- 1 year of experience in an electronics industry
- Ability to work a flexible schedule, including holidays, nights and weekends
- Current, valid drivers license
- Must be at least 21 years old
- Have and maintain a driving record which meets safety standards (e.g. minimal number of violations/accidents, etc.)
- Acquire and maintain any state or local licensing, as required, within 90 days of hire
- Able to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help
Preferred Qualifications
- Customer service experience, including resolution of complex issues
What We Offer
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
About Us
We are committed to helping our people thrive at work and at home. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work, where you can unlock unique career possibilities.
