What are the responsibilities and job description for the Appliance Installation and Repair Technician position at Best Buy?
Job Description
We are seeking an Appliance Installation and Repair Technician to join our team. This role involves traveling to customers' homes to diagnose, disassemble, and repair large products.
Main Responsibilities:
- Prepare customers' products for repair in the home.
- Manage routes, part orders, and returns to avoid excessive costs and losses.
- Perform triage, manage client expectations, keep work orders up to date, and close orders in an accurate and timely manner.
- Offer alternative solutions when customers choose not to continue with their repair.
- Manage inventory and vehicle maintenance in partnership with other team members.
- Provide feedback and training opportunities to your team.
Requirements:
- Experience actively using and learning about home theater and appliance products.
- 6 months of experience delivering, installing, or repairing consumer electronic products.
- 1 year of experience in a customer service or in-home services environment.
- 1 year of experience in an electronics industry.
- Ability to work a flexible schedule, including holidays, nights, and weekends.
- Current, valid driver's license.
- Must be at least 21 years old.
- Have and maintain a driving record that meets Best Buy safety standards.
- Acquire and maintain any state or local licensing, as required, within 90 days of hire.
- Able to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help.
Benefits:
- Competitive pay.
- Generous employee discount.
- Physical and mental well-being support.
About Us
As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life – in our stores, online, and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We are committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
