What are the responsibilities and job description for the Appliance Installation and Repair Technician position at Best Buy?
Appliance Installation and Repair Technician
This role involves traveling to customers' homes to diagnose, disassemble, and repair large products. The technician will provide a seamless customer experience by giving advice on products and services, while ensuring orders are completed in a manner that maximizes profitability.
The primary responsibilities include:
- Preparing customers' products for repair in the home
- Managing routes, part orders, and returns to avoid excessive costs and losses
- Performing triage, managing client expectations, keeping work orders up to date, and closing orders in an accurate and timely manner
- Offering alternative solutions when customers choose not to continue with their repair
- Managing inventory and vehicle maintenance in partnership with other team members
- Providing feedback and training opportunities to the team
Basic Qualifications
- Experience actively using and learning about home theater and appliance products
- 6 months of experience delivering, installing, or repairing consumer electronic products
- 1 year of experience in a customer service or in-home services environment
- 1 year of experience in the electronics industry
- Ability to work a flexible schedule, including holidays, nights, and weekends
- Current, valid driver's license
- Must be at least 21 years old
- Have and maintain a driving record that meets Best Buy safety standards
- Able to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help
Preferred Qualifications
- Customer service experience, including resolution of complex issues
Benefits
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
About Us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life – in our stores, online, and in customers' homes.
We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
