What are the responsibilities and job description for the Technology Support Specialist position at Best Buy?
As a Technology Support Specialist, you'll be the first point of contact for people seeking technology support, knowledge and solutions. We'll provide the training and resources you need to help customers who visit our stores. Working together, we'll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.
What you'll do
- Provide timely service to customers during the check-in and checkout process
- Understand technology issues by asking questions, listening, taking detailed notes, and providing accurate time estimates for next steps
- Help set up and repair technology devices for customers
- Monitor service queues and provide accurate status updates to customers
- Clearly communicate and partner with fellow agents
Basic qualifications
What's in it for you
About us
As part of the team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
