What are the responsibilities and job description for the AV/Technology Support Specialist position at Davis & Elkins College?
We are looking for a knowledgeable, detail-oriented audio visual technician to join our team. The responsibilities of the audio visual technician include transporting equipment, setting up cameras, lighting, and video equipment, editing and copying videotapes, and ordering inventory. To be successful as an audio visual technician, you should have experience transporting, assembling, operating, and repairing equipment used for multimedia production. A great audio visual technician is creative, flexible, and detail-oriented, with good communication and teamwork skills.
Duties:
- Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
- Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
- Running tests on videos, audio, and signals and troubleshooting any problems that arise.
- Meeting clients’ standards by handling equipment malfunctions and executing a flawless event.
- Disassembling equipment, wiring, and support tools in a safe manner.
- Performing inventory management on equipment, wiring, and accessories.
- Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
- Work with D&E Information Services staff as appropriate to determine and resolve problems received from end-users.
- Execute all tasks according to the established Standards & Guidelines of the D&E Information Services Department as well as official D&E Policies & Procedures.
- Create, Update, and Complete trouble tickets.
- Maintain Inventory Asset records for all campus equipment: workstations, laptops, printers, AV equipment, etc.
- Informally train and orient end-users on use of hardware and software.
- Interact with end-users in a professional and courteous manner, as an official representative of the Information Services department.
Requirements:
- An associate’s or bachelor’s degree in audio visual technology or a related field.
- In-depth working knowledge of camera and lighting techniques.
- Strong working knowledge of audiovisual editing equipment and software.
- Excellent computer and troubleshooting skills.
- Creativity, attention to detail, and flexibility.
- Strong communication, customer service, and organizational skills.
- The ability to sit or stand for long periods of time.
- Physical fitness to transport and set up heavy equipment.
- Good hearing and eyesight.
Skills:
- Excellent customer service skills, both in person and on the phone
- Ability to work well independently with high attention to detail
- Ability & Desire to learn about and use new devices, software, and hardware
- Good written and verbal communication skills
- Ability to work in a cross-functional, team environment
