What are the responsibilities and job description for the Service Business Development Representative position at Best Ford?
Company Description
At Best Ford, we are committed to delivering top-tier automotive service while building lasting relationships with our customers. As a growing dealership with a reputation for excellence, we are expanding our service department to include a Pro Elite Commercial Service Division, offering new opportunities for career growth and advancement.
Role Description
We are currently seeking an enthusiastic and customer-focused Service BDC Representative to join our dynamic team. As a Service BDC Representative, you will play a crucial role in connecting with customers, scheduling service appointments, and driving the growth of our service department.
Key Responsibilities:
- Handle inbound and outbound calls to schedule service appointments and follow up with existing customers.
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide information on available services, promotions, and customer benefits.
- Collaborate with the service team to ensure a smooth customer experience.
- Maintain detailed and accurate records in our CRM system.
Qualifications:
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Previous experience in an automotive or service-oriented environment is preferred but not required.
- Ability to multitask and handle a high volume of calls and inquiries.
- Proficiency in using computers and CRM systems.
- A positive attitude and a team-oriented approach.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
