What are the responsibilities and job description for the Lead Customer Service Representative position at Best Friends Pet Care Inc?
Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.
We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
We offer:
Health, dental, vision, life insurance, STD/LTD, 401K with company matching
ESOP - Employee Stock Ownership Plan (100% company paid)
Paid vacation
Pet supply and service discounts and more!
Responsibilities:
Main lobby operations check-ins, check-outs, guest visits and tours, answering general
questions
Answering and handling calls in a professional manner
Maintaining cleanliness
Maintaining cleanliness
Scheduling
File maintenance
Data entry
Required education:
High school or equivalent
Required experience:
Customer Service: 1 year
Essential Job Functions:
Main lobby operations check-ins, check-outs, guest visits and tours, answering general
questions
Answering and handling calls in a professional manner
Maintaining cleanliness
Maintaining cleanliness
Scheduling
File maintenance
Data entry
Requirements:
Able to work evenings, weekends, and holidays
1 year customer service experience preferred
Computer skills
Timekeeping
Excellent organizational skills
Able to utilize multi-line phone
Strong communication skills
Able to lift 40 lbs.
Able to stand for up to 8 hours a day
Able to handle dogs on leashes
Display professional manner at all times
To learn more, please visit on the web: www.bestfriendspetcare.com
