Lead Customer Service Representative

Description

Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We Offer

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• ESOP - Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supply and service discounts and more!
  
  

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general
  
  

questions

• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry
  
  

Qualifications & Requirements

Required education:

• High school or equivalent
  
  

Required Experience

• Customer Service: 1 year
  
  

Essential Job Functions

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general
  
  

questions

• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry
  
  

Requirements

• Able to work evenings, weekends, and holidays
• 1 year customer service experience preferred
• Computer skills
• Timekeeping
• Excellent organizational skills
• Able to utilize multi-line phone
• Strong communication skills
• Able to lift 40 lbs.
• Able to stand for up to 8 hours a day
• Able to handle dogs on leashes
• Display professional manner at all times
  
  

To learn more, please visit on the web: www.bestfriendspetcare.com