What are the responsibilities and job description for the Customer Service Representative position at Best Home Services (Naples)?
Overview
Hourly Pay: $15/hr Performance-Based SpiffsSchedule: 2:30 PM – 11:00 PM (One weekend day required)
Are you a dynamic, friendly, and motivated professional who thrives in a fast-paced environment? Do you enjoy assisting others and making a meaningful impact on customers? If so, we want you on our team!
What We Offer:
- Competitive Compensation – $15 per hour generous weekly performance bonuses (Top performers earn an additional $200–$500 weekly)
- Unlimited Earning Potential – No cap on bonus payouts
- Paid Time Off – PTO after 90 days, plus Birthday Pay and 7 Paid Holidays
- Comprehensive Benefits – Medical, Dental, Vision, and Employee Assistance Program
- 401(k) with Company Match
- Referral Bonuses
- Employee Rewards & Recognition Programs
- And much more!
Candidate Requirements:
- Minimum 2 years of direct sales experience (Required)
- Minimum 2 years of customer service experience
- Ability to work in a fast-paced environment and multitask effectively
- Strong communication and problem-solving skills
Responsibilities:
As a Customer Service Representative, you will play a key role in our service center. You are more than just a voice on the phone—you are an expert, a problem solver, and a brand ambassador. Your role will involve:
- Educating new, existing, and past customers on our services
- Identifying customer needs and recommending the best solutions
- Upselling and cross-selling multiple service options to maximize value
- Building rapport and ensuring an exceptional customer experience
Who We Are:
We are a locally operated call center affiliated with Florida’s premier home services provider, Best Home Services, specializing in air conditioning, plumbing, and electrical services. As industry leaders, we are committed to employee growth and providing opportunities for career advancement. With a track record of serving over 100,000 customers and maintaining an A rating with the BBB, we take pride in delivering top-tier service and being recognized as one of SW Florida’s top-rated service companies.
Apply today and take the next step in your career with a company that values your success!
Salary : $15
