What are the responsibilities and job description for the Service Writer position at Best Line Equipment?
Best Line Equipment is currently seeking a Service Writer at our Muncy, PA location. At Best Line Equipment, we strive to incorporate leading-edge technology into our business while keeping the well-being of our employees and customers at the forefront of our operations. We believe that it takes great employees to build a great organization and we're passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on job satisfaction, diversity, and a shared responsibility to serve the customer.
If you would enjoy the chance to make your mark with the premier equipment rental, sales, service, and parts company who was voted Top 100 Best Places to Work in Pennsylvania for three consecutive years, consider a future with Best Line Equipment.
Responsibilities:
- Develop relationships with customers through successful management of product or service delivery.
- Schedule/track repairs and their causes and process warranties.
- Log customer's requests for repairs and allocate what parts are needed and the time required to make the repair.
- Convey information to both the customer and the service manager in a timely fashion.
- Responsible for managing and sorting customer profile information.
- File details of inquiries and needed parts, pricing, and labor estimates then compile the estimated price for the repairs and the final bill.
- Conduct follow-ups with customers.
- Work one (1) Saturday per month.
Requirements:
- High school diploma or equivalent preferred
- Excellent customer service and telephone skills
- Mechanical background and basic computer skills are preferred, but not required.
- Valid Driver's License
- Clean driving record
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid vacation
- Paid sick time
- Vision insurance
#MP
