What are the responsibilities and job description for the SERVICE WRITER position at Rosado Group?
Dickson City Hyundai is looking for a highly motivated, driven individual who can be a personable Service Consultant to act as the liaison between our clients and our service technicians in a high functioning growing store. The Service Consultant's responsibilities include greeting clients, listening to clients requests, scheduling clients appointments, estimating clients costs, verifying clients insurance, and conducting pre-write up vehicle inspections. The Service Consultant will ensure our clients service by working with our clients to determine their vehicle issues and concerns, determining the repair timeline, and working with technicians to convey the clients' concerns with accurate repair descriptions.
To be a successful Service Consultant, you should have excellent client service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.
Service Consultant Responsibilities:
- Greeting Clients.
- Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to clients.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing clients with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule when needed in conjunction with Service Manager
- Calling, texting, or emailing clients to advise them about service changes or car pick-up times.
- Maintaining positive client relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to clients and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Service Consultant Requirements:
- An Associate's degree in Mechanics or a related field may be advantageous.
- Experience in the automotive field may be advantageous.
- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry-specific software. ( We are on Dealertrack & Xtime)
- Excellent client service, interpersonal, and communication skills.
- Strong organizational, decision making, and problem-solving skills.
- The ability to communicate with technicians, clients, and management.
- Calm attitude under all circumstances.
AAP/EEO Statement
Dickson City Hyundai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Dickson City Hyundai complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Dickson City Hyundai expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Dickson City Hyundai employees to perform their job duties may result in discipline up to and including discharge.
