What are the responsibilities and job description for the Service Writer position at North American Warhorse?
Responsibilities and Duties
- Answering incoming service calls and scheduling appointments
- Determining the service and maintenance needs of customers
- Providing an estimate of service/repair costs and anticipated completion time
- Suggesting appropriate additional service to the customer
- Reviewing customer history and advise on all maintenance deficiencies
- Ability to promptly approach and greet customers
- Building trust and confidence with customer
- Serving as a liaison between the customer and the technicians
- Tasks such as: scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into computer system
- Coordinating timely paperwork processing
- Assisting with any warranty inquires
- Assisting the Service Manager with special reports or work as needed
- Staying in contact will all customers to maintain a long-term relationship
Qualifications and Skills
- Must be sensitive to customer needs
- Must be a good listener
- Must have outstanding organizational skills
- Must be self-motivated with good written and verbal communication skills
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Work Location: In person