What are the responsibilities and job description for the Dental Front Office / Assistant Office Manager position at Best Smiles?
Dental Front Office / Assistant Office Manager
Location: Best Smiles – Staples Mill, Richmond, VA
At Best Smiles Staples Mill, you’ll be more than just a Dental Front Office — you’ll play a key role in shaping the patient experience and supporting the daily operations of a growing, multi-location dental practice. We’re seeking an enthusiastic and organized Dental Front Office with Assistant Office Manager responsibilities to join our team at our Staples Mill location.
About Us
Best Smiles is a leading provider of comprehensive dental care, proudly serving the Staples Mill, Glen Allen, North Side, South Richmond, and Chester communities. Our multi-doctor practice offers all specialties under one roof and thrives on collaboration, innovation, and exceptional care.
Full-Time Position with Benefits
This is a full-time position with competitive pay (negotiable based on experience), opportunities for growth, and a fast-paced, supportive environment where you’ll be empowered to take ownership of your role.
Core Responsibilities:
Front Office Duties:
- Greet and check in patients with a warm, professional attitude
- Answer and manage phone calls following office protocols
- Schedule appointments and maintain daily flow
- Verify insurance coverage and assist with billing questions
- Present and coordinate treatment plans
- Maintain accurate and organized patient records using Open Dental
Assistant Office Manager Duties:
- Support daily operations and ensure front office efficiency
- Assist with financial duties such as accounts receivable and reporting
- Help manage staff scheduling and assist with onboarding new team members
- Act as a communication bridge between front desk, clinical team, and management
- Monitor supplies, coordinate vendor relations, and support inventory needs
- Step in for Office Manager when needed
Our Ideal Candidate:
- At least 1 year of dental office experience required
- Open Dental experience is a strong plus
- Prior experience with leadership or office coordination is preferred
- Strong organizational and time management skills
- Excellent communication and interpersonal abilities
- Tech-savvy and confident using practice management software
- Positive attitude and team-first mindset
- Ability to multitask in a dynamic, fast-paced environment
Our Vision
We envision a future where exceptional dental care is accessible, comfortable, and transformative. Our practice is rooted in relationship-building, modern dentistry, and personal growth for both our patients and our team.
Our Culture & Values
- Patient-centered care
- Integrity, trust, and respect
- Teamwork, growth, and celebration of achievements
Benefits Include:
- Paid Holidays & Paid Time Off
- Medical Insurance
- Dental Benefits
- 401(k)
- Bonus Structure
- Yearly Uniform Stipend
Apply Today
If you’re ready to grow your career with a dynamic and forward-thinking dental team, we’d love to hear from you!
➡ For faster consideration, please complete the form here:
https://bestsmilesdentist.com/staff-careers/patient-care-coordinator/
We look forward to welcoming you to the Best Smiles family!
Job Type: Full-time
Pay: Up to $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Dental Front Office: 1 year (Required)
Work Location: In person
Salary : $25