What are the responsibilities and job description for the Front Desk Clerk position at BEST WESTERN -HARLINGEN TEXAS?
Job Title: Front Desk Agent
Overview:
Join our team as a Front Desk Agent where you will play a pivotal role in ensuring exceptional guest experiences. We are looking for a customer-focused individual with a keen eye for detail to be the welcoming face of our establishment. If you are passionate about hospitality and enjoy engaging with diverse guests, this opportunity is perfect for you.
Duties:
- Warmly greet and assist guests with professionalism and courtesy
- Efficiently handle check-ins and check-outs, maintaining accuracy in reservations and payment processing
- Manage incoming calls, addressing inquiries, and assisting with reservations
- Offer information on hotel amenities, services, and local attractions to enhance guest experiences
- Attend promptly and effectively to guest requests to ensure satisfaction
- Keep the front desk area tidy and well-organized
- Support night audit responsibilities when required
Qualifications:
- Prior experience in a hotel or hospitality environment is advantageous
- Training will be provided for the right candidate
- Familiarity with phone systems and reservation software used in hotels
- Strong customer service skills with the ability to handle diverse guest interactions tactfully
- Bilingual proficiency is a valuable asset
- Excellent communication skills and a friendly demeanor
- Flexibility to work varying shifts, including nights, weekends, and holidays
If you are enthusiastic about delivering top-notch service and thrive in a dynamic setting, we encourage you to apply for the Front Desk Agent position. Become part of our team dedicated to crafting memorable stays for our guests. Your passion for hospitality will shine as you contribute to creating unforgettable experiences.
Job Types: Full-time, Part-time
Pay: $9.25 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
Schedule:
- Evening shift
- Every weekend
- Holidays
- Morning shift
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Harlingen, TX 78550 (Required)
Work Location: In person
Salary : $9