What are the responsibilities and job description for the Front Desk Associate position at Best Western Plus East Peoria?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team . The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain knowledge of hotel amenities, services, and local attractions to assist guests effectively.
- Process reservations through phone systems and online platforms while ensuring accuracy in bookings.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
- Assist in managing guest relations to foster repeat business and positive experiences.
- Cleaning public areas
- laundry when needed
Skills
- Bilingual or multilingual proficiency is highly desirable for effective communication with diverse guests. But not a necessity
- Strong phone etiquette to handle incoming calls professionally.
- Previous experience in hotel or hospitality is an advantage.
- Excellent interpersonal skills to build rapport with guests and team members.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficient in using phone systems and hotel software.
Join us as we strive to create memorable experiences for our guests through exceptional service!
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 25 – 30 per week
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- East Peoria, IL 61611 (Required)
Ability to Relocate:
- East Peoria, IL 61611: Relocate before starting work (Required)
Work Location: In person
Salary : $16