Front Desk Evening Manager

We are currently searching for a hospitality-minded Front Desk Evening Manager to join our team at the Best Western Plus Las Brisas Hotel, located in the heart of Palm Springs within walking distance of the best shopping, restaurants, and entertainment in the area. This select service boutique hotel features an award-winning Mediterranean design, 90 guest room, two bars, terrace grill, and a full hot buffet breakfast. Las Brisas Hotel has received acclaimed praise from its loyal customers and the local hotel community due to its exceptional service, quality, and high standards, and is recognized as one of the leading hotels within the Best Western Brand.

The Front Desk Evening Manager will be responsible for overseeing all aspects of the front desk, including training, counseling and supervising the front desk team in all functions, including the check-in/out process, night audit, handling guest inquiries, making or modifying reservations, providing recommendations to guests, or anything else that may improve the overall guest experience. Scheduling will also be required. This position also requires overseeing of the hotel bar and food and beverage operations in the evening.

RESPONSIBILITIES

• Interview, hire, train, and provide open communication to Front Desk team.
• Create an environment where motivated people want to join, learn, and advance, by modeling the way, training, empowering, and coaching throughout the employment lifecycle.
• Implement company programs and supervise the day-to-day functions to ensure a structured and consistent front desk operation front shift to shift.
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Monitor reservations for VIPs, special guests, and guest requests. Ensure appropriate action is taken.
• Develop schedule for Front Desk team keeping cognizant of labor cost and payroll deadlines.
• Ensure Front Desk team is trained and following all guest safety guidelines.
• Ensure proper cash handling of Front Desk staff.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Guest Service Representatives and other employees.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.
• Must become fully knowledgeable of our Property Management System.

JOB REQUIREMENTS

• Knowledgeable of all aspects of the front desk operation for a first class franchise hotel, including familiarity with guest loyalty and other brand driven programs.
• 2-3 years of guest service experience in leadership capacity within the hospitality industry.
• Exceptional aptitude for guest service and problem solving, defusing conflicts effectively with tact and diplomacy.
• Excellent leadership, interpersonal and communication skills with a positive attitude and eager pursuit for growth and additional responsibilities.
• Must be able to work a flexible schedule including weekends and holidays.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift

Work Location: In person

Salary : $25