What are the responsibilities and job description for the Customer Service Manager position at Bet365?
As a Customer Service Manager you will be responsible for maintaining operational efficiency and standards within the team, and delivering the highest possible standards of customer service.
As a leader, you will be pivotal in shaping the customer journey, enhancing satisfaction, and fostering a culture of excellence within the department. Reporting directly to the Senior Customer Contact Manager, your passion for delivering outstanding customer service will be key. You will also ensure that the Companys customer service ethos is consistently upheld, helping to maintain the high standards that define our reputation for excellence.
This is a unique opportunity to be part of our exciting growth and play a key role in shaping the future of customer service within the customer service team as we expand across the US.
Preferred Skills, Qualifications and Experience
- Strong planning, organizational, and time management skills.
- Self-driven with a strong ambition to succeed.
- Capable of meeting high standards within set deadlines.
- Experienced leader with a proven track record in people management.
- Exceptional verbal and written communication skills.
- Skilled in team management and making effective decisions under pressure.
- Proficient in analyzing data from various sources to make well-informed decisions.
- Ability to maintain compliance with individual licensing requirements according to regulations.
Main Responsibilities
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
