Intake and Quality Assurance Coordinator

Intake and Quality Assurance Coordinator

Requisition #: req14857

Location: Oconomowoc, WI

Hours: Full-Time (40 hours per week)

At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.

As an Intake and Quality Assurance Coordinator, you will be primarily responsible for completing intake activities and monitor intake systems for our child welfare team to ensure intake efficiency as a team. This individual will also be responsible for maintaining efficient operations within the office and ensure the intake process is streamlined and clear to all involved. In conjunction with intake activities, this coordinator will be responsible for the support and management of quality assurance work for child welfare.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state licensing regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Maintain efficient operations within the office by ensuring that activities are being completed in a timely manner;
• Use the various information management systems to meet essential functions of position;
• Process DCRM tasks in a timely manner, along with answering familial questions, monitor program status reports, and communicating delinquent work assignments to assigned supervisor and/or program manager;
• Receive, answer, and route phone calls appropriately;
• Administer intake tasks in a timely and accurate manner;
• Serve as the lead for intake and quality assurance related tasks for the branch;
• Assess the intake process and communicate concerns and/or improvement ideas to the Branch Director;
• Attend and actively participate in events, training, staff meetings, etc. as required
• Assess the performance and compliance of child welfare programs;
• Stay abreast of all agency, federal, and state regulatory requirements related to Foster Care, and State Adoption;
• Complete other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Sociology, Psychology, Child Development, Criminal Justice, and guidance and Counseling from an accredited college, strongly preferred;
• At least one (1) year of experience in child welfare services, preferred;
• Demonstrated ability with analytics and process improvement;
• Excellent verbal and written communication skills;
• Must be reliable with time sensitive deadlines and tasks;
• Exercise a high level of confidentiality;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

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