UC Lead Case Manager

UC Lead Case Manager

Requisition #: req14955

Location: Reading, PA

Hours: Full-time (40-hours/week)

At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.

As a Transitional Foster Care (TFC) Lead Case Manager you will be primarily responsible for overseeing case support and case manager staff to ensure adherence with job responsibilities, agency expectations, and promote a positive work environment, while effectively maintaining a client caseload.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Direct, supervise, and train a team of up to 3 support staff;
• Conduct weekly supervision meetings with direct support staff to ensure adherence to the expected job responsibilities, provide feedback, and lend support;
• Provide coverage support for case managers within the program, as needed;
• Facilitate trainings for case support and case manager staff related to case management services for client’s educational, therapeutic, medical, and legal needs;
• Maintain and update the TFC foster care documents, forms, and Refugee Foster Care Manual, as necessary to ensure continuous compliance;
• Create and implement new staff trainings for case support and case management staff, as needed;
• Maintain a caseload in compliance with contract terms and agency expectations;
• Participate on client file reviews, as needed;
• Attend Supervisors team meetings based on relevancy;
• Partner with supervisory team in assessing the fidelity of policy implementation of case management and case support teams on an on-going basis;
• Provide informal peer-to-peer mentorship to new case managers to include but not limited to providing encouragement, while also promoting positivity, accountability, and modeling professional demeanor;
• Oversee the case support and case manager training completion compliance in accordance with BCS, DHHS, and ORR;
• Effectively promote the Sanctuary Model of Care within case management and case support teams;
• Attend weekly meetings with supervisor to consult on cases, and to review case plan and direction;
• Stay up-to-date on DHHS, COA, LIRS, USCCB, and ORR policies and procedures;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Complete other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Human Services, or related field of study from an accredited college;
• At least three (3) years of prior case management experience in child and family services;
• Bi-lingual English and Spanish, strongly preferred;
• Demonstrated ability to service a difference group of clients, to include refugees or other minority families;
• Demonstrate leadership skills in alignment with agency and program values, while also exhibiting a team player attitude;
• Excellent verbal and written communication skills;
• Demonstrated clinical, therapeutic, and crisis intervention skills;
• Ability to work independently and exercise a high level of confidentiality;
• Adheres to all agency and departmental safety procedures including reporting any unsafe practices, equipment and environment, and takes an active role in correcting the unsafe practice, equipment or environment through proper notification channels;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite;
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the US to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Documentation of immunity to vaccine preventable diseases or the willingness to receive vaccination, or seek an exemption;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.