What are the responsibilities and job description for the BDC Service & Rental Representative position at Bettenhausen Automotive?
Bettenhausen Automotive is looking for experienced Service BDC representative to join our industry leading service team!
Bettenhausen is a family owned company that offers a great work atmosphere, career growth, and has partnered with Strayer University to provide a free college education. Let us help you achieve your goals!
JOB DUTIES:
- Manage and monitor the condition of rental vehicles on a daily basis and provide weekly reports
- Manage all documentation within the customer rental process.
- Verify customer license & insurance information for compliance
- Complete & execute rental contracts, explain policies to customers, and obtain customer signatures
- Answer incoming calls for service and parts departments. Set appointments for customers according to their service/parts needs
- Accurately track service/parts appointments - utilize Reynolds & Reynolds, MS Excel, and Google Docs
- Follow-up and confirm appointments with service customers to ensure they arrive at their scheduled time
- Assist service customers with information pertaining to recall information, coordinating loaner vehicles, and parts availability
- Follow-up with unanswered service survey customers with information provided by FIAT Chrysler Automobiles to capture high customer service scores
- Place outbound calls to Parts customers to pick up their parts and capture appointment for their service.
REQUIREMENTS:
- Prior experience with dealership rental & service department preferred
- Must have exceptional communication skills
- Friendly and enthusiastic disposition, positive attitude is a must!
- Ability to speak articulately
- High School Diploma or equivalent is mandatory
- Minimum 1 year prior experience working within an automotive dealership
- Call center experience PREFERRED
- Reynolds & Reynolds Experience PREFERRED
BENFITS:
- Weekly pay
- Health, dental, vision insurance
- Short term disability
- Life insurance
- Accident, Cancer, Critical Illness, Hospital Indemnity policies
- 401(K)
- College while you work? You could have 100% of the tuition and fees for your Associate's, Bachelor's or Master's degree covered by Bettenhausen.
Salary : $20 - $22
