Customer Success Partner

Job Title: Customer Success Partner

Wage Range: $22.50 - $25.50

At BBB, we believe in helping businesses thrive with trust at the center of everything we do. We're on the lookout for an enthusiastic, solution-driven Customer Success Partner who’s passionate about building relationships and turning great businesses into even better ones!

In this dynamic role, you'll be the go-to person for our Accredited Businesses (ABs)—their strategist, and trusted advisor. From onboarding to renewal (and everything in between), you’ll provide top-tier consultative support that helps our partners maximize the value of their accreditation.

Key Responsibilities:

• Be a trusted guide , delivering proactive outreach that drives business success.
• Host regular check-ins, share strategic insights, and keep your caseload thriving.
• Discover business goals and connect ABs to the right tools, resources, and opportunities.
• Spot red flags before they wave—develop retention strategies that win hearts (and renewals).
• Communicate with clarity, compassion, and confidence—across email, phone, or Zoom.
• Stay up to date on policies, best practices, and everything in between.
• Keep our database squeaky clean and packed with the most accurate info possible.
• Jump into our 740 Benefit Queue with professionalism and heart.
• Tackle special projects.

You’ll Love This Role If You:

• Have a passion for helping businesses grow and succeed.
• Are naturally curious, resourceful, and solutions oriented.
• Thrive in consultative conversations and love uncovering "aha!" moments.
• Excel at juggling multiple priorities while keeping things buttoned up and documented.
• Communicate with intention and adjust your approach with empathy and effectiveness.
• Enjoy being a team player who lifts others up and steps in when needed.
• Bilingual Spanish speaking candidates preferred. The ability to communicate in multiple languages helps us better serve our diverse Accredited Business community.

Why You'll Love BBB:

• A mission-driven culture that puts integrity first.
• Opportunities to grow, develop, and make a meaningful impact.
• A supportive team that celebrates wins big and small.
• Work that feels good—because you’re helping build better businesses every day.

In case you were wondering

• Medical, Dental, and Vision Insurance Plans (Dental and Vision base plans with premiums 100% paid for by BBB)
• 100% employer-paid life and long-term disability insurance
• Optional insurance plans (short-term disability, additional life, accident, etc.)
• Paid Time Off (PTO) as of your date of hire.
• Paid holidays, plus your birthday off with pay.
• Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match
• Remote first work model

At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.

Ready to join the team and show off your skills? Please apply now to join BBB's team, and let's create workplace magic together!