What are the responsibilities and job description for the Customer Service Specialist position at BGI Group Inc?
Job Description
Job Description
About the Role :
As a Customer Service Specialist in our Manufacturing industry, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our customers, and your primary goal will be to ensure their satisfaction with our products and services. You will be expected to handle customer inquiries, complaints, and issues with professionalism and efficiency. Your ability to communicate effectively and empathetically will be crucial in this role. Additionally, you will be responsible for maintaining accurate records of customer interactions and transactions.
Minimum Qualifications :
- High school diploma or equivalent
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
Preferred Qualifications :
Responsibilities :
Skills :
As a Customer Service Specialist, you will need to have excellent communication and interpersonal skills to effectively interact with customers and colleagues. You will also need to be proficient in using CRM systems and other relevant software to manage customer interactions and transactions. Your ability to handle customer complaints and issues with empathy and professionalism will be crucial in ensuring customer satisfaction. Additionally, you will need to be highly organized and detail-oriented to maintain accurate records of customer interactions and transactions. Finally, your ability to work independently and as part of a team will be essential in meeting the demands of this role.
