Community Manager

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

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• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

The Community Manager is responsible for overseeing the successful day-to-day operations (financial, administrative, sales, marketing, and maintenance) of the community while ensuring company standards are achieved and excellent customer service is delivered. The manager exhibits a strong commitment to the service needs of internal and external customers and represents the company in a professional and courteous manner.

Overview:

• Regularly inspects the property ensure company standards are being met; takes appropriate action to establish property compliance with safety, industry, and city/state/federal regulations to ensure safe and stable operation of the property at all times; identifies areas of improvement and offers suggestions to improve the efficiency, productivity and profitability of the property.
• Gathers, analyzes and interprets current market and economic trends that may impact the property and implements marketing and leasing strategies to achieve the property’s occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to be able to give up to date and proper information as requested.
• Develops resident retention strategies and maintains by communicating and responding to residents in a timely manner and taking necessary action to address service issues; monitors resident satisfaction in person or through follow-up calls, texts, or emails to ensure a positive living experience.
• Manages and coordinates requests for repairs and maintenance and ensures appropriate response to resident requests for service orders; verifies, inspects, and confirms the status of all vacant units; oversees and ensures that established preventative maintenance programs are implemented, followed, and documented per BH program guidelines.
• Partners with Regional Manager to create operating income/expense budgets that reflect the owners’ objectives for property operations, cash flow requirements and leasing strategy; ensures all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval are followed as per BH policy; ensures all payables and Purchase Orders for the asset are processed timely and accurately; monitors and reviews all vendor statements balances including balance forwards.Â
• Reviews monthly income and expense reports and reports on any variance from budget; coordinates collection and documentation of all revenues following lease obligations of tenants and the owners’ policy on accounts receivable; collects delinquent accounts promptly in adherence to BH policy; Prepares related weekly/monthly property operational reports to include, but not limited to: petty cash, variance, leasing, renewal, financial.
• Hires, trains, supervises, develops, and mentors property staff in accordance with company policies, procedures, and directives; conducts performance evaluations and corrective action as needed.
• Other duties as assigned.

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Qualifications/Skills:

• 5 years of property management experience.
• Ability to travel via car or plane on average of 20% of the time.
• Advanced MS Office Word/Excel and computer technology skills.
• Strong written and verbal communication skills.
• Prior leadership experience required.
• High school or GED (General Education Diploma) is required, and some colleges prefer it.
• Where required by law, must have a state leasing license or the ability to obtain the required license(s) within the timeframe required by law.Â

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Desired Qualifications/Skills:

• Bachelor’s degree in business or management
• Background in Accounting/Finance CAM/Licensed Property Manager
• Yardi experience is a plus.

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Work Schedule: 9am-6pm, Monday-Friday, with weekends possible if needed to meet business needs.

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BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.