What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at bhm?
A night auditor is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.
- Check guests in and out of their rooms
- Answer any questions guests have
- Make recommendations for activities and restaurants
- Store any luggage guests have
- Answer the phone and direct the call
- Take reservations on the phone
- Arrange transportation for guests
- Maintain the record of guests that have checked in and out
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- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Run audit
- Help with breakfast setup
Job Type: Full-time
Pay: $8.00 - $14.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $8 - $14
