What are the responsibilities and job description for the Automotive Service Advisor position at Big O Tires?
At Big O Tires, we are committed to providing the highest level of customer service. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business.
Company Description:
Big O Tires is North America's largest retail tire franchisor, with over 400 independently-owned and operated locations in 20 states. We provide customers with a broad range of automotive services in addition to quality tires, wheels, and accessories. Our franchise is admired for its innovative approach to franchising and unmatched customer loyalty ratings. As a member of the TBC Retail Group, Big O Tires is committed to putting customers first and providing exceptional service.
Role Description:
This is a full-time on-site role as an Automotive Service Advisor at our Reno, NV location. The Automotive Service Advisor will be responsible for assisting customers with their vehicle maintenance needs, providing exceptional customer service, and coordinating automotive repairs with our Service Technicians.
Qualifications:
- Vehicle Maintenance and Automotive Repair skills
- Excellent Customer Service and Customer Satisfaction skills
- Strong Communication skills
- Experience with tire sales and auto repair services is a plus
- Ability to work in a fast-paced environment and multitask effectively
- High school diploma or equivalent; technical school certification is a plus
- Valid driver's license
Automotive Service Advisor Responsibilities include but not limited to:
- Consistently and courteously greet and thank each customer and provide fast and friendly customer service
- Answer phone calls on using call script and gathering necessary information from customer
- Visually inspect vehicle, question customer about vehicle performance, complete service work order, and explain service costs to customers
- Interact with customers to determine immediate service needs
- Use a consultative approach to educate customers on services and products
- Serve as a liaison between technicians and customers
- Handle complaints courteously and efficiently per company policy
- Maintain internal and external store appearance to comply with Big O Tires standards
- Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
- Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
- Other duties as assigned
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Reno, NV 89521 (Required)
Ability to Relocate:
- Reno, NV 89521: Relocate before starting work (Required)
Work Location: In person
Salary : $20
