What are the responsibilities and job description for the Automotive Service Advisor position at Equality Automotive?
Overview
We are seeking a knowledgeable and customer-oriented Automotive Service Advisor to join our team. In this role, you will act as the primary point of contact for customers seeking automotive services, ensuring their needs are met with professionalism and expertise. You will be responsible for providing exceptional service while facilitating communication between customers and our skilled technicians. Your understanding of vehicle maintenance and repair will be crucial in advising customers on necessary services.
Responsibilities
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of recommended services, including oil changes, brake repairs, tire services, and general vehicle maintenance.
- Upsell additional services based on customer needs and vehicle condition.
- Transmit service orders to technicians accurately and efficiently.
- Maintain accurate records of customer interactions, service recommendations, and completed work.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
- Stay updated on automotive technology trends, including diesel engine repair and air brake systems.
- Collaborate with the sales team to promote automotive sales opportunities.
Requirements
- Previous experience as an Automotive Service Advisor or in a similar role is preferred.
- Strong knowledge of automotive repair processes, including brake repair, oil changes, and vehicle maintenance.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Proven upselling skills to enhance customer experience and service offerings.
- Familiarity with diesel engine repair is a plus.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A passion for the automotive industry and commitment to providing outstanding customer service.
Join our team today and help us deliver exceptional automotive service experiences!
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Ability to Commute:
- Reno, NV 89502 (Required)
Ability to Relocate:
- Reno, NV 89502: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $100,000